Privacy Policy

Introduction
This privacy policy sets out how disAbility equip online (deo) handles your personal information. Personal information is any information about you where your identity is apparent, or can reasonably be ascertained, from the information. disAbility equip online (deo)’s privacy policy is based on transparency. Where we request information from you, we will generally state the purpose(s) for its use and to whom it may be disclosed. Our website may contain links to third party websites.  We are not responsible for the privacy policies of any third party websites.  We recommend that you review the privacy policy of each website you visit.

Collection of Personal Information
The amount of personal information we collect about you depends on how you interact with us. We will collect personal information from you if you:

·       apply to become a registered user of our website

·       order goods from our website;

·       make a product or service enquiry;

·       subscribe to one of our mailing lists;

·       complete a product registration form or warranty card (as applicable);

·       correspond with us, including by email;

·       complete an application or enter into an agreement;

·       call our Customer Service line;

·       enter a promotion or competition.

The type of personal information you may provide to us includes your name, address, email address, telephone, mobile phone number, facsimile number, business name, credit card particulars, bank details and ABN or ACN number. If you choose to share any content with another person, we will ask you to provide a valid email address for that person. By providing your personal information to disAbility equip online (deo) in this way, including by completing on-line forms and email, you agree to the collection of that information in accordance with this privacy policy. Unless you apply to become a registered user of our website by creating an disAbility equip online (deo) account or ordering goods from our website as a guest, you can generally visit our website without telling us who you are or revealing other personal information. We collect personal information from you for a number of reasons, including to:

·       sell and deliver our products and services to you;

·       improve our service;

·       send you direct marketing material by email or post;

·       respond to your questions or requests for information;

·       manage warranty claims and provide after sales service;

·       assist us forecast the future demand for our products and services;

·       analyse our website usage;

·       enhance the content of our website;

·       keep a record of our dealings with each other; and

·       comply with legal obligations.

If you do not provide us with your personal information, we may not be able to provide you with these services. If you choose to use our website to share content with another person, we will use the recipient’s email address to provide that service, but will not use that email address for any other purpose.

Credit Reporting Information
disAbility equip online (deo) also collects financial and trading information from customers in order to establish and manage business and customer relationships. This information is securely held for internal accounting and administration purposes associated with the provision of products and services (including the extension of commercial credit) to customers and in order to enhance our business relationship and level of service. Collection of commercial credit information is undertaken only with consent. To complete an application to open an account or extend commercial credit we may ask you to provide information including your: business structure, trading history, details and value of trading premises, plant and equipment and forms of security over these assets.

disAbility equip online (deo) may receive commercial credit information about you from a credit reporting body (currently Veda), or trade referees provided by you. DisAbility Equip Online (DEO) may also disclose limited commercial credit information about you to third parties where you have nominated DisAbility Equip Online (DEO) as a trade reference, solely to fulfill this purpose. Commercial credit information will only be used to assess your credit worthiness. It will not be used for the purposes of pre-screening of direct marketing by a credit provider, and will not be disclosed to entities outside Australia. To the extent that the customer is an unincorporated entity, this is personal information covered by this policy. Information about corporate customers, which is about an identifiable person, is also personal information covered by this policy. DisAbility Equip Online (DEO) does not have a practice of collecting or holding consumer credit information covered by the Credit Reporting Privacy Code. Enquiries for access to or correction of commercial credit information or credit eligibility information, or complaints about the failure of DisAbility Equip Online (DEO) to comply with the Privacy Act 1988 (Cth) or the Credit Reporting Privacy Code (if this binds DisAbility Equip Online (DEO)), can be made as set out below under “Access and Correction” and “Queries and Complaints”.

Social Media
To customise your user experience on our website we will provide you with the opportunity to connect, access and/or interact with third-party social networking services, such as Facebook, Twitter, Google+ and Pinterest.  By connecting to your DisAbility Equip Online (DEO) account through these third-party social networking services, you are authorising DisAbility Equip Online (DEO) to access and use certain information from your social network profile. You can opt-out of authorising DisAbility Equip Online (DEO) from collecting or accessing your information when you are not using the application and you can cancel this service at any time by deleting the application from your social network account.

Disclosure to Third Parties
DisAbility Equip Online (DEO) recognises the trust you place in us when you give us your personal information and so will not give your personal information to third parties unless:

·       you have given us your consent to do so;

·       it is necessary for us to do so to fulfil the primary purpose(s) for which we collected your personal information;

·       you would reasonably expect us to disclose it for a related purpose; or

·       we are required to do so by law.

The third parties we will typically share your personal information with include companies in our own business network, your authorised representatives and service providers which we use to conduct our business, functions and activities. These organisations may be involved or conduct:

·       mailing, shipping or courier operations;

·       information technology services;

·       legal, auditing, accountancy or other professional services;

·       credit reporting services;

·       promotions and competitions;

·       repair, installation or maintenance services;

·       insurance services;

·       market research

·       billing and debt collecting functions

·       website usage analysis

We will take reasonable steps to ensure that your personal information is disclosed to such third parties only in accordance with this privacy policy and on a confidential basis.

Information Transfer
If we disclose personal information in countries outside Australia, we will only do so in compliance with all applicable Australian data protection and privacy laws and if we reasonably believe that the information will remain subject to principles for fair handling of the information which are substantially similar to the applicable Australian privacy laws.  Some of DisAbility Equip Online (DEO)’s databases are stored in servers located outside Australia – in countries such as the United States and Japan.

Website data and cookies
When you visit our website, we collect your server address, domain name and information regarding the pages which you visit and links that you click on.  This information is used for statistical and website development purposes only.

A cookie is a piece of information that our web server may transfer to your hard drive for record-keeping purposes. The cookie is stored on your computer, but does not identify you or give us any information about your computer. Cookies can facilitate your ongoing access to and use of our website. They allow us to track usage patterns and to compile data that can help us improve our content and target advertising. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature. But you should note that cookies may be necessary to provide you with features such as browser history, merchandise transactions or registered services.

Remarketing

DisAbility Equip Online (DEO) uses Remarketing to deploy targeted advertising online. Third-party vendors, including Google, show our ads on sites across the Internet.
Ourselves and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on visits to our website.
If you have any questions regarding our privacy policy, please contact our privacy officer.

Email marketing

DisAbility Equip Online (DEO) sends marketing emails to recipients who have created an DisAbility Equip Online (DEO) account, have provided their email address DisAbility Equip Online (DEO) or to a marketing partner of DisAbility Equip Online (DEO).

If you no longer wish to receive marketing emails from DisAbility Equip Online (DEO), you may click the “unsubscribe” link in the email or contact our privacy officer.

Sensitive Information
We will only collect sensitive information from you relating to race, ethnic origin, membership of political bodies, religion or trade unions, sexual preferences or activities, criminal record, state of health and medical history with your consent and only use it for the purposes for which it is provided.  We do not typically collect such information.

Security
The security of your personal information is of great importance to us, and we take reasonable steps to:

·       keep your personal information secure in a combination of secure computer storage, hard copy files and other access-controlled records; and

·       ensure your personal information is protected from misuse, interference, loss and from unauthorised access, modification or disclosure.

You can help us keep your information secure by keeping any user names, passwords or profiles used on our website confidential. The information collocation process utilised by DisAbility Equip Online (DEO) uses HTTPS and is secured by 128bit SSL encryption.

We will endeavour to destroy or de-identify your personal information when it is no longer needed for the purpose for which it was provided, unless a legal exception applies.

Access
We will take all reasonable steps to ensure that your personal information which we collect, use or disclose is relevant, accurate, complete and up-to-date. We appreciate you assisting us by letting us know if your personal information has changed.

You have a right of access to most personal information we hold about you and the right to correct or update your personal information.  This right is subject to certain exceptions allowed by law. To request access, please contact our privacy officer, whose contact details are set out below. We will need to verify your identity before meeting your request, which we may require in writing, and we will process it in a reasonable time.

At disAbility Equip Online we utilize Google Enhanced Conversions. Please see below for a definition on Enhanced Conversions.

Enhanced conversions is a feature that can improve the accuracy of our conversion measurement. It supplements our existing conversion tags by sending hashed first party conversion data from our website in a privacy safe way. The feature uses a secure one-way hashing algorithm called SHA256 on any of our first party customer data, such as email addresses, before sending to Google. The hashed data is then matched with signed-in Google accounts in order to attribute your campaign conversions to ad events, such as clicks or views. You can learn more about how enhanced conversions work.

Queries and complaints
If you have any queries relating to our privacy policy, you have a concern or believe that a breach of this privacy policy may have occurred, you may contact our privacy policy by email, post or telephone as follows: The Privacy Officer

DisAbility Equip Online (DEO)
P: 1300 017 592
E: hello@DisAbilityEquipOnline.com.au

If we become aware of any ongoing concerns or problems, we will take these issues seriously and work to address these concerns with you. If, however, you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner on 1300 363 992.

Updates
From time to time, DisAbility Equip Online (DEO)’s policies will be reviewed and may be revised.  We reserve the right to change this privacy policy at any time and notify you by posting an updated version on our website at www.DisAbilityEquip Online.com.au