FAQs

Q1. Can I pay through my NDIS plan?

Yes of Course - many of our customers pay via their NDIS plan. If you are looking to receive your order as quickly as possible you may wish to pay for your product and then claim back against your NDIS funds

You can complete an order and choose to create a quote to send to the NDIS. 

By Clicking on NDIS Quote, you will create a Pending Order in our system. Check your email for a confirmation email, download and send you order to your Plan Manager to have your order processed and approved. Your Plan Manager will pay us directly and then we can place your order for you.

For more information click here.

Q2. How do I pay for my purchase?

A. If your package is Plan Managed you can purchase these items from us directly through your plan manager and they can arrange the payment for all eligible items for you. 

If you are Self-managing your NDIS plan, there are two options to pay for your supports with your NDIS funding:

Make a Payment Request through the NDIS and then pay us directly.

or

Pay us directly and then make a Payment Request through the NDIS.

Q3. Can I pay through my Home Care Package?

You sure can! Many of our customers pay via their Home Care Funding Package. If you are looking to receive your order as quickly as possible you may wish to pay for your product and then claim back against your funding Package.

Please check with your Home Care Provider to see if the item you wish to purchase can be purchased through your funding package.

You can complete an order and choose to create a quote to send to your Home Care Provider. 

By Clicking on Home Care Quote, you will create a Pending Order in our system. Check your email for a confirmation email, download and send you order to your Plan Manager to have your order processed and approved. Your Plan Manager will pay us directly and then we can place your order for you.

Q4. Who can I contact for general assistance with products or advice?

A. Please contact us during business hours (9.00 am - 5.00 pm EST) using the information on our website. If we can’t help you, we will do our best to find someone who can. Our best contact information is directly on 1300 946 745 or hello@disabilityequiponline.com.au. If you don't get to us straight away we will always attempt to come back to you within a reasonable time frame. Your custom is very important to us. 

Q5. Can I use NDIS funds to buy Assistive Technology and other equipment from you?

A. While we are in the process of becoming registered with the NDIS, most of our products are aligned with NDIS funding packages. Please refer to the NDIS website https://www.ndis.gov.au/ to see if your funding package covers the item you wish to purchase. You can use the Assistive Technology & Consumables Code Guide to assist you with the most commonly used supports. Please be aware that this list may change. Ask you Co-Ordinator for assistance if you are not sure.

Q6. What if you don't sell what I am looking for?

A. We are always updating our products but if you can't see what you are looking for please contact us on hello@disabilityequiponline.com.au or directly on 1300 946 745.

We also offer a product sourcing service and will do our best to source the product for you at the best price.

Go to https://www.ndis.gov.au/coronavirus/participants-coronavirus-covid-19/using-your-budget for more information. For more information go to the NDIS Quote section of this website which you can find here. 

Q7. What if I need to return something?

A. We want you to be happy and encourage you to read out full T & C’s regarding returns before you buy from us.

If your equipment is faulty, we advise you to contact us at your earliest convenience with your proof of purchase. This process will trigger an internal course of action to investigate the problem, the status of the warranty and provide a plan for rectification.