FAQs

Q1. Can I pay through my NDIS plan?

A. Yes of Course - many of our customers pay via the their NDIS plan. If you are looking to receive your product as quickly as possible you may wish to pay for your product and then claim back against your NDIS funds OR you can complete a Pending payment transaction, have your product approved by the NDIS and then wait for your product once payment has been complete. Either option is available. For more information click here.

Q2. How do I pay for my purchase?

A. If your plan is Agency managed you can purchase these items from us directly through your plan manager and they can arrange the payment for all eligible AT items for you. 

If you are self-managing your NDIS plan, there are two options to pay for your supports with your NDIS funding:

Make a Payment Request through the NDIS and then pay us directly.

or

Pay us directly and then make a Payment Request through the NDIS.

 

Q1. Who can I contact for general assistance with products or advice?

A. Please contact us during business hours (9.00 am - 5.00 pm EST) using the information on our website. If we can’t help you, we will do our best to find someone who can. Our best contact information is directly on 1300 946 745 or hello@disabilityequiponline.com.au. If you don't get to us straight away we will always attempt to come back to you within a reasonable time frame. Your custom is very important to us. 


 


Q3. Can I use NDIS funds to buy Assistive technology and other equipment from you?

A. While we are in the process of becoming registered with the NDIS, most of our products are aligned with NDIS funding packages. Please refer to the NDIS website https://www.ndis.gov.au/ to see if your funding package covers the item you wish to purchase. You can use the Assistive Technology & Consumables Code Guide to assist you with the most commonly used supports. Please be aware that this list may change. Ask you Co-Ordinator for assistance if you are not sure.

Q4. What if you don't sell what I am looking for?

A. We are always updating our products but if you can't see what you are looking for please contact us on hello@disabilityequiponline.com.au or directly on 1300 946 745.

We also offer a product sourcing service and will do our best to source the product for you at the best price.

 

Go to https://www.ndis.gov.au/coronavirus/participants-coronavirus-covid-19/using-your-budget for more information. For more information go to the NDIS Quote section of this website which you can find here


Q6. What if I need to return something?

A. We want you to be happy and encourage you to read out full T & C’s regarding returns before you buy from us.

If your equipment is faulty, we advise you to contact us at your earliest convenience with your proof of purchase. This process will trigger an internal course of action to investigate the problem, the status of the warranty and provide a plan for rectification.