Refund policy
Download a Copy of the Return and Refund Policy
When will goods be accepted for return?
1. When there is deemed to be a breach of a Guarantee under Australian Consumer Law or other applicable consumer protection laws or regulations; or
2. When there is deemed to be a breach of any express warranty given by DisAbility Equip Online (DEO) or the manufacturer of the goods, and the goods are returned in accordance with the terms of that warranty.
No change of mind returns
Please choose carefully as returns and refunds are not possible where you have changed your mind, made a wrong selection or found the goods cheaper elsewhere. Please carefully review the goods and ask as many questions as possible to decide the goods are appropriate for you before proceeding with your final purchase.
Assessment and condition of goods for acceptable return
DisAbility Equip Online (DEO) reserves the right to assess the eligibility of goods before accepting them for return. This includes reviewing the condition and age of the goods.
All goods that a customer wishes to be assessed for return must be:
(a) accompanied by valid proof of purchase documentation from DisAbility Equip Online (DEO);
(b) unaltered, unmodified, unmarked, undamaged and complete with instruction manuals, tags, labels and accessories supplied with the goods as part of the purchase;
Please note that it may be necessary for the manufacturer of the goods to inspect the goods in order to assess eligibility for return. DisAbility Equip Online (DEO) will endeavour to procure such assessment within a reasonable time.
While goods are being assessed, DisAbility Equip Online (DEO) will not be deemed to have accepted the goods for return.
Non-returnable goods
Other than any remedies under Australian Consumer Law or other relevant legislation, goods which are used in a way or environment that would create OH&S and hygiene risks may not be returned. This includes any goods that may have been soiled or exposed to biological contamination. This also includes but is not limited to goods used for: bathroom & bathing; toileting; toileting & hygiene slings; stockings & undergarments; pillows, bedding & protectors; continence products; bracing & supports; compression garments; personal kitchen aids; cutlery & crockery.