Standard Delivery Times

(Based on business days once your order has been dispatched from our warehouse)

PLEASE NOTE: DELAYS MAY APPLY TO CURRENT DELIVERY TIMES due to circumstances beyond our control.

PLEASE ALLOW 8 - 10 BUSINESS DAYS FROM THE DISPATCH DATE FOR LARGER ITEMS!

How do we calculate costs?

Shipping costs are based on the size and weight of the product and your location. Shipping is calculated and added to the total at checkout before payment.

Please note, in some circumstances, an order may attract an extra shipping fee due to unusually bulky or heavy item status or a remote / rural / regional address.*

* In a small number of cases the freight companies will charge us more than what is reasonable to pay to deliver an order, usually for large bulky items to regional locations. We reserve the right to vary our freight charge if this occurs and will advise you before processing your order.

In this instance, DEO will contact you prior to finalising the sale.

We deliver products using a number of local freight operators.

Order times:

In most instances, we aim to have orders processed within 2-3 business days.

When dispatched, shipping times are estimated at between 2 - 3 business days for metro regions and 5 - 7 business days for regional areas.

Although DEO will make every effort to adhere to an agreed time for delivery, it accepts no responsibility for any loss or damage resulting from any delay however caused.

PARTIAL DELIVERIES

When orders list several items, some of which may not be in stock at the time of the order, we will fulfil the portions available including shipping.

Backordered items will be dispatched when available. There is no additional shipping charge for these.

ORDER INSPECTION

We encourage you to inspect your order upon receipt. If you find any defects, damages, or receive the wrong item, please notify us immediately by emailing hello@disabilityequiponline.com.au

If this fault is apparent upon delivery, please submit your claim within 7 days of receiving the delivery to allow us to access transit insurance.

If this fault appears to have occurred through use, we ask that you email us at hello@disabilityequiponline.com.au so that we can investigate this for you.

To process all claims, we require the following:

1.        Photos of the packaging and the items received (as required by shipping carriers).

2.        A description of the issue, your name, and order ID.

Please note:

Claims without photo evidence may be declined.