NDIS Aligned Sensory Regulation Zones Consulting 100% Australian Owned and Operated
Foam Tactile Obstacle Mountain - made to order
1 review
Heavy and Bulky Freight Charges Apply Due to the size and weight of this item we reserve the right to adjust the freight charged. Some delivery locations will attract more freight than is automatically added to the cart. If this is the case, we will contact you prior to...
Due to the size and weight of this item we reserve the right to adjust the freight charged.
Some delivery locations will attract more freight than is automatically added to the cart.
If this is the case, we will contact you prior to shipping.
Please note: this item is made to order and may take up to 4 weeks to make
Encourage kids to slide, climb and roll on and off the Sensory Tactile Obstacle Mountain! Its unique shapes help to develop gross motor skills while stimulating imagination. Pieces can be combined to configure a play station or used separately as obstacles.
I was told I would receive a notification when it’s dispatched?
Now I’m getting an email saying if I haven’t already received it’s on it way??
I still can’t find where it says on your website about taking 4 weeks to dispatch as all orders are made as per request.
Hi Darren,
We are sorry if you are confused.
DEO prides itself on transparency and we have sent you a screenshot to show you where it says that this product is 'made to order and has a manufacturing time frame of 4 weeks'.
We assure you, that when the order is dispatched, we will send you your tracking information, then.
In this way, you can see where your order is at all times during the freight process.
Thanks,
The DEO Team
Standard Delivery Times
(Based on business days once your order has been dispatched from our warehouse)
PLEASE NOTE: DELAYS MAY APPLY TO CURRENT DELIVERY TIMES due to circumstances beyond our control.
PLEASE ALLOW 8 - 10 BUSINESS DAYS FROM THE DISPATCH DATE FOR LARGER ITEMS!
How do we calculate costs?
Shipping costs are based on the size and weight of the product and your location. Shipping is calculated and added to the total at checkout before payment.
Please note, in some circumstances, an order may attract an extra shipping fee due to unusually bulky or heavy item status or a remote / rural / regional address.*
* In a small number of cases the freight companies will charge us more than what is reasonable to pay to deliver an order, usually for large bulky items to regional locations. We reserve the right to vary our freight charge if this occurs and will advise you before processing your order.
In this instance, DEO will contact you prior to finalising the sale.
We deliver products using a number of local freight operators.
Order times:
In most instances, we aim to have orders processed within 2-3 business days.
When dispatched,shipping times are estimated at between 2 - 3 business days for metro regions and 5 - 7 business days for regional areas.
Although DEO will make every effort to adhere to an agreed time for delivery, it accepts no responsibility for any loss or damage resulting from any delay however caused.
PARTIAL DELIVERIES
When orders list several items, some of which may not be in stock at the time of the order, we will fulfil the portions availableincluding shipping.
Backordered items will be dispatched when available. There is no additional shipping charge for these.
ORDER INSPECTION
We encourage you to inspect your order upon receipt. If you find any defects, damages, or receive the wrong item, please notify us immediately by emailing hello@disabilityequiponline.com.au
If this fault is apparent upon delivery, please submit your claim within 7 days of receiving the delivery to allow us to access transit insurance.
If this fault appears to have occurred through use, we ask that you email us at hello@disabilityequiponline.com.au so that we can investigate this for you.
To process all claims, we require the following:
1.Photos of the packaging and the items received (as required by shipping carriers).
2.A description of the issue, your name, and order ID.
I was told I would receive a notification when it’s dispatched?
Now I’m getting an email saying if I haven’t already received it’s on it way??
I still can’t find where it says on your website about taking 4 weeks to dispatch as all orders are made as per request.
Hi Darren,
We are sorry if you are confused.
DEO prides itself on transparency and we have sent you a screenshot to show you where it says that this product is 'made to order and has a manufacturing time frame of 4 weeks'.
We assure you, that when the order is dispatched, we will send you your tracking information, then.
In this way, you can see where your order is at all times during the freight process.
Customer Reviews
I was told I would receive a notification when it’s dispatched?
Now I’m getting an email saying if I haven’t already received it’s on it way??
I still can’t find where it says on your website about taking 4 weeks to dispatch as all orders are made as per request.
Hi Darren,
We are sorry if you are confused.
DEO prides itself on transparency and we have sent you a screenshot to show you where it says that this product is 'made to order and has a manufacturing time frame of 4 weeks'.
We assure you, that when the order is dispatched, we will send you your tracking information, then.
In this way, you can see where your order is at all times during the freight process.
Thanks,
The DEO Team